Dynamic Capability Building in Service Value Networks for Achieving Service Innovation

Renu Agarwal, Willem Selen · 2009 · Decision Sciences

Summary. Service organizations innovate by collaborating through value networks rather than working alone. This study of a telecommunications company shows that dynamic capabilities—including customer engagement, collaborative agility, entrepreneurial alertness, and innovative capacity—emerge through stakeholder collaboration and education. These capabilities drive service innovation outcomes and require continuous development as business conditions change. Managers must actively cultivate these collaborative skills to deliver new service offerings.

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@article{agarwal-2009-dynamic-capability-building-service-value,
  title   = {Dynamic Capability Building in Service Value Networks for Achieving Service Innovation},
  author  = {Renu Agarwal and Willem Selen},
  journal = {Decision Sciences},
  year    = {2009},
  doi     = {10.1111/j.1540-5915.2009.00236.x},
  url     = {https://doi.org/10.1111/j.1540-5915.2009.00236.x}
}

TY  - JOUR
TI  - Dynamic Capability Building in Service Value Networks for Achieving Service Innovation
AU  - Renu Agarwal
AU  - Willem Selen
JO  - Decision Sciences
PY  - 2009
DO  - 10.1111/j.1540-5915.2009.00236.x
UR  - https://doi.org/10.1111/j.1540-5915.2009.00236.x
ER  - 

Details

DOI

10.1111/j.1540-5915.2009.00236.x

Countries

Australia

Regions

Oceania

Categories

innovation-networks, innovation-theory, general-innovation

Added

2026-04-28