ADMINISTRATIVE PROFESSIONALS AND THE DIFFUSION OF INNOVATIONS: THE CASE OF CITIZEN SERVICE CENTRES

Yosef Bhatti, Asmus Leth Olsen, Lene Holm Pedersen · 2010 · Public Administration

Summary. Administrative professionals significantly drive the adoption of citizen service centres—integrated one-stop shops—across Danish municipalities. The study finds that municipalities with higher concentrations of administrative professionals are more likely to adopt this organizational innovation. Adoption also increases with municipal wealth, regional availability of similar centres, and local service demands.

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Bhatti, Y., Olsen, A. L., & Pedersen, L. H.. (2010). ADMINISTRATIVE PROFESSIONALS AND THE DIFFUSION OF INNOVATIONS: THE CASE OF CITIZEN SERVICE CENTRES. Public Administration. https://doi.org/10.1111/j.1467-9299.2010.01882.x

@article{bhatti-2010-administrative-professionals-diffusion-innovations-case,
  title   = {ADMINISTRATIVE PROFESSIONALS AND THE DIFFUSION OF INNOVATIONS: THE CASE OF CITIZEN SERVICE CENTRES},
  author  = {Yosef Bhatti and Asmus Leth Olsen and Lene Holm Pedersen},
  journal = {Public Administration},
  year    = {2010},
  doi     = {10.1111/j.1467-9299.2010.01882.x},
  url     = {https://doi.org/10.1111/j.1467-9299.2010.01882.x}
}

TY  - JOUR
TI  - ADMINISTRATIVE PROFESSIONALS AND THE DIFFUSION OF INNOVATIONS: THE CASE OF CITIZEN SERVICE CENTRES
AU  - Yosef Bhatti
AU  - Asmus Leth Olsen
AU  - Lene Holm Pedersen
JO  - Public Administration
PY  - 2010
DO  - 10.1111/j.1467-9299.2010.01882.x
UR  - https://doi.org/10.1111/j.1467-9299.2010.01882.x
ER  -

Details

DOI: 10.1111/j.1467-9299.2010.01882.x
Countries: Denmark
Regions: Europe
Categories: policy, innovation-networks, general-innovation
Added: 2026-04-28