Bridging the Digital Divide through E-Governance: An Empirical Study of Rural Inclusion and Service Accessibility in Madhya Pradesh, India

Ankit Singh Bisen, Dr. D. D. Bedia · 2026 · Zenodo (CERN European Organization for Nuclear Research)

Summary. This study examines why rural people in Madhya Pradesh, India fail to use government digital services despite infrastructure investment. Using surveys of 360 rural residents, researchers found that digital literacy, institutional trust, and service quality—not just internet access—determine whether people adopt e-governance platforms. The study concludes that solving rural digital exclusion requires skills training, local support, and trust-building alongside technology deployment.

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@article{bisen-2026-bridging-digital-divide-e-governance,
  title   = {Bridging the Digital Divide through E-Governance: An Empirical Study of Rural Inclusion and Service Accessibility in Madhya Pradesh, India},
  author  = {Ankit Singh Bisen and Dr. D. D. Bedia},
  journal = {Zenodo (CERN European Organization for Nuclear Research)},
  year    = {2026},
  doi     = {10.5281/zenodo.18367938},
  url     = {https://doi.org/10.5281/zenodo.18367938}
}

TY  - JOUR
TI  - Bridging the Digital Divide through E-Governance: An Empirical Study of Rural Inclusion and Service Accessibility in Madhya Pradesh, India
AU  - Ankit Singh Bisen
AU  - Dr. D. D. Bedia
JO  - Zenodo (CERN European Organization for Nuclear Research)
PY  - 2026
DO  - 10.5281/zenodo.18367938
UR  - https://doi.org/10.5281/zenodo.18367938
ER  - 

Details

DOI

10.5281/zenodo.18367938

Countries

India

Regions

Asia

Categories

broadband-and-digital, policy, general-innovation

Added

2026-04-29