How Does Innovation Emerge in a Service Ecosystem?

Jennifer D. Chandler, Ilias Danatzis, Carolin Wernicke, Melissa Archpru Akaka, David Reynolds · 2018 · Journal of Service Research

Summary. This study examines how innovation emerges within service ecosystems using four years of case study data on an Internet-of-Things technology solution. The research identifies institutional reconciliation as a previously overlooked phase in innovation development, showing that ideas are refined through four types of institutional pressures and shaped by plasticity in four distinct ways. The findings establish innovation as a systemic process and recommend that managers cultivate organizational norms, rules, and beliefs to support innovation emergence.

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Chandler, J. D., Danatzis, I., Wernicke, C., Akaka, M. A., & Reynolds, D.. (2018). How Does Innovation Emerge in a Service Ecosystem?. Journal of Service Research. https://doi.org/10.1177/1094670518797479

@article{chandler-2018-how-does-innovation-emerge-service,
  title   = {How Does Innovation Emerge in a Service Ecosystem?},
  author  = {Jennifer D. Chandler and Ilias Danatzis and Carolin Wernicke and Melissa Archpru Akaka and David Reynolds},
  journal = {Journal of Service Research},
  year    = {2018},
  doi     = {10.1177/1094670518797479},
  url     = {https://doi.org/10.1177/1094670518797479}
}

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TI  - How Does Innovation Emerge in a Service Ecosystem?
AU  - Jennifer D. Chandler
AU  - Ilias Danatzis
AU  - Carolin Wernicke
AU  - Melissa Archpru Akaka
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Details

DOI: 10.1177/1094670518797479
Countries: United States, Germany, United Kingdom
Regions: North America, Europe
Categories: innovation-theory, innovation-networks, general-innovation
Added: 2026-04-28