Innovation and Strategy: Risk and Choice in Shaping User-Centered Libraries

Kathryn J. Deiss · 2004 · Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign)

Summary. Libraries succeed by creating customer-centered services through innovation and strategy. The paper argues that strategy and innovation are essential tools for organizational success, with strategy enabling effective innovation decisions. Library leaders must continuously develop value-added services, strategically evaluate innovations, and deliver them to users. The paper reviews innovation and strategy theories applied to nonprofit library organizations and proposes approaches for creating both.

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Deiss, K. J.. (2004). Innovation and Strategy: Risk and Choice in Shaping User-Centered Libraries. Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign). http://hdl.handle.net/2142/1717

@article{deiss-2004-innovation-strategy-risk-choice-shaping,
  title   = {Innovation and Strategy: Risk and Choice in Shaping User-Centered Libraries},
  author  = {Kathryn J. Deiss},
  journal = {Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign)},
  year    = {2004},
  url     = {http://hdl.handle.net/2142/1717}
}

TY  - JOUR
TI  - Innovation and Strategy: Risk and Choice in Shaping User-Centered Libraries
AU  - Kathryn J. Deiss
JO  - Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign)
PY  - 2004
UR  - http://hdl.handle.net/2142/1717
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Details

Countries: United States
Regions: North America
Categories: innovation-theory, general-innovation
Added: 2026-04-28