Innovation, diffusion and adoption of total quality management (TQM)

Benjamin Osayawe Ehigie, Elizabeth B. McAndrew · 2005 · Management Decision

Summary. This paper examines whether Total Quality Management (TQM) remains a viable management philosophy or has become a passing fad. Through literature review, the authors trace TQM's innovation, diffusion, and adoption across organizations globally. They find that despite declining media coverage, TQM continues gaining academic attention and organizational adoption worldwide. The authors argue TQM remains relevant but warn against treating it as a generic technique—organizations must adapt it to their specific cultural contexts, leadership styles, and employee needs to prevent it from becoming a fad.

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Ehigie, B. O., & McAndrew, E. B.. (2005). Innovation, diffusion and adoption of total quality management (TQM). Management Decision. https://doi.org/10.1108/00251740510603646

@article{ehigie-2005-innovation-diffusion-adoption-total-quality,
  title   = {Innovation, diffusion and adoption of total quality management (TQM)},
  author  = {Benjamin Osayawe Ehigie and Elizabeth B. McAndrew},
  journal = {Management Decision},
  year    = {2005},
  doi     = {10.1108/00251740510603646},
  url     = {https://doi.org/10.1108/00251740510603646}
}

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TI  - Innovation, diffusion and adoption of total quality management (TQM)
AU  - Benjamin Osayawe Ehigie
AU  - Elizabeth B. McAndrew
JO  - Management Decision
PY  - 2005
DO  - 10.1108/00251740510603646
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Details

DOI: 10.1108/00251740510603646
Countries: Nigeria, United States
Regions: Africa, North America
Categories: innovation-theory, policy, general-innovation
Added: 2026-04-28