How ability, motivation and opportunity influence travel agents performance: the moderating role of absorptive capacity

Ahmed Mohamed Elbaz, Gomaa Agag, Nasser Alhamar Alkathiri · 2017 · Journal of Knowledge Management

Summary. This study examines how travel agents' manager competencies—ability, motivation, and opportunity-seeking—influence knowledge transfer and employee performance in Egypt. The research finds that all three competencies positively affect knowledge received by employees, with absorptive capacity moderating these relationships. Employees with greater absorptive capacity better convert received knowledge into improved travel agent performance, suggesting that developing employee capacity to absorb and apply external knowledge strengthens organizational competitiveness.

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@article{elbaz-2017-how-ability-motivation-opportunity-influence,
  title   = {How ability, motivation and opportunity influence travel agents performance: the moderating role of absorptive capacity},
  author  = {Ahmed Mohamed Elbaz and Gomaa Agag and Nasser Alhamar Alkathiri},
  journal = {Journal of Knowledge Management},
  year    = {2017},
  doi     = {10.1108/jkm-07-2017-0308},
  url     = {https://doi.org/10.1108/jkm-07-2017-0308}
}

TY  - JOUR
TI  - How ability, motivation and opportunity influence travel agents performance: the moderating role of absorptive capacity
AU  - Ahmed Mohamed Elbaz
AU  - Gomaa Agag
AU  - Nasser Alhamar Alkathiri
JO  - Journal of Knowledge Management
PY  - 2017
DO  - 10.1108/jkm-07-2017-0308
UR  - https://doi.org/10.1108/jkm-07-2017-0308
ER  - 

Details

DOI

10.1108/jkm-07-2017-0308

Countries

Egypt

Regions

Africa

Categories

innovation-networks, general-innovation

Added

2026-04-28