Effects of high-performance work systems (HPWSs) on intellectual capital, organizational ambidexterity and knowledge absorptive capacity: evidence from the hotel industry

Mert Gürlek · 2020 · Journal of Hospitality Marketing & Management

Summary. High-performance work systems in hotels strengthen intellectual capital, which in turn enables organizational ambidexterity and knowledge absorptive capacity. The study surveyed senior managers at four and five-star hotels and found intellectual capital fully mediates the relationship between work systems and these organizational capabilities. This addresses a gap in hospitality research by establishing how HR practices drive innovation capacity.

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Gürlek, M.. (2020). Effects of high-performance work systems (HPWSs) on intellectual capital, organizational ambidexterity and knowledge absorptive capacity: evidence from the hotel industry. Journal of Hospitality Marketing & Management. https://doi.org/10.1080/19368623.2020.1774029

@article{g-rlek-2020-effects-high-performance-work-systems,
  title   = {Effects of high-performance work systems (HPWSs) on intellectual capital, organizational ambidexterity and knowledge absorptive capacity: evidence from the hotel industry},
  author  = {Mert Gürlek},
  journal = {Journal of Hospitality Marketing & Management},
  year    = {2020},
  doi     = {10.1080/19368623.2020.1774029},
  url     = {https://doi.org/10.1080/19368623.2020.1774029}
}

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TI  - Effects of high-performance work systems (HPWSs) on intellectual capital, organizational ambidexterity and knowledge absorptive capacity: evidence from the hotel industry
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DO  - 10.1080/19368623.2020.1774029
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Details

DOI: 10.1080/19368623.2020.1774029
Categories: innovation-theory, general-innovation
Added: 2026-04-28