Exploring consumer mobile payment innovations: An investigation into the relationship between coping theory factors, individual motivations, social influence and word of mouth
Summary. This study examines how tourists adopt mobile payment systems by combining coping theory and social influence concepts. Perceived value, threat, controllability, and social influence all drive tourists' intention to use mobile payments. The research finds that tourists who intend to use these systems recommend them to others, with innovativeness moderating this word-of-mouth effect. Results suggest travel operators and banks can boost adoption by understanding these psychological and social factors.
Cite this article
Hameed, I., Akram, U., Khan, Y., Khan, N. R., & Hameed, I.. (2023). Exploring consumer mobile payment innovations: An investigation into the relationship between coping theory factors, individual motivations, social influence and word of mouth. Journal of Retailing and Consumer Services. https://doi.org/10.1016/j.jretconser.2023.103687
Hameed, Irfan, et al. “Exploring consumer mobile payment innovations: An investigation into the relationship between coping theory factors, individual motivations, social influence and word of mouth.” Journal of Retailing and Consumer Services, 2023. https://doi.org/10.1016/j.jretconser.2023.103687.
Hameed, Irfan, Umair Akram, Yamna Khan, Naveed R. Khan, and Imran Hameed. 2023. “Exploring consumer mobile payment innovations: An investigation into the relationship between coping theory factors, individual motivations, social influence and word of mouth.” Journal of Retailing and Consumer Services. https://doi.org/10.1016/j.jretconser.2023.103687.
@article{hameed-2023-exploring-consumer-mobile-payment-innovations,
title = {Exploring consumer mobile payment innovations: An investigation into the relationship between coping theory factors, individual motivations, social influence and word of mouth},
author = {Irfan Hameed and Umair Akram and Yamna Khan and Naveed R. Khan and Imran Hameed},
journal = {Journal of Retailing and Consumer Services},
year = {2023},
doi = {10.1016/j.jretconser.2023.103687},
url = {https://doi.org/10.1016/j.jretconser.2023.103687}
}
TY - JOUR TI - Exploring consumer mobile payment innovations: An investigation into the relationship between coping theory factors, individual motivations, social influence and word of mouth AU - Irfan Hameed AU - Umair Akram AU - Yamna Khan AU - Naveed R. Khan AU - Imran Hameed JO - Journal of Retailing and Consumer Services PY - 2023 DO - 10.1016/j.jretconser.2023.103687 UR - https://doi.org/10.1016/j.jretconser.2023.103687 ER -
Details
- DOI
- 10.1016/j.jretconser.2023.103687
- Countries
- Malaysia, Vietnam, Pakistan
- Regions
- Asia
- Categories
- broadband-and-digital, innovation-theory, general-innovation
- Added
- 2026-04-28