Constructing innovative users and user-inclusive innovation communities

Eva Heiskanen, Sampsa Hyysalo, Tanja Kotro, Petteri Repo · 2010 · Technology Analysis and Strategic Management

Summary. User involvement in innovation requires more than applying standard methods. The paper examines four case studies to show that effective user-inclusive innovation communities take varied forms. User contribution to innovation isn't an inherent user trait but results from how companies foster interaction and respond to user initiatives. Success depends on managing knowledge sharing, using mediating artifacts, and aligning divergent interests between users and producers.

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@article{heiskanen-2010-constructing-innovative-users-user-inclusive,
  title   = {Constructing innovative users and user-inclusive innovation communities},
  author  = {Eva Heiskanen and Sampsa Hyysalo and Tanja Kotro and Petteri Repo},
  journal = {Technology Analysis and Strategic Management},
  year    = {2010},
  doi     = {10.1080/09537321003714568},
  url     = {https://doi.org/10.1080/09537321003714568}
}

TY  - JOUR
TI  - Constructing innovative users and user-inclusive innovation communities
AU  - Eva Heiskanen
AU  - Sampsa Hyysalo
AU  - Tanja Kotro
AU  - Petteri Repo
JO  - Technology Analysis and Strategic Management
PY  - 2010
DO  - 10.1080/09537321003714568
UR  - https://doi.org/10.1080/09537321003714568
ER  - 

Details

DOI

10.1080/09537321003714568

Countries

Finland

Regions

Europe

Categories

innovation-theory, innovation-networks, general-innovation

Added

2026-04-28