Complementors as connectors: managing open innovation around digital product platforms

Susan Hilbolling, Hans Berends, Fleur Deken, Philipp Tuertscher · 2019 · R and D Management

Summary. This paper examines how firms coordinate open innovation through digital platform ecosystems. Using Philips Hue smart lighting as a case study, the authors identify three increasingly complex ways independent companies connect complementary products to a focal platform. Managing these connections requires a hybrid approach combining open interfaces for many partners with intensive collaboration for select partners. The research reveals that managing interconnections across multiple digital platforms creates significant coordination challenges.

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@article{hilbolling-2019-complementors-connectors-managing-open-innovation,
  title   = {Complementors as connectors: managing open innovation around digital product platforms},
  author  = {Susan Hilbolling and Hans Berends and Fleur Deken and Philipp Tuertscher},
  journal = {R and D Management},
  year    = {2019},
  doi     = {10.1111/radm.12371},
  url     = {https://doi.org/10.1111/radm.12371}
}

TY  - JOUR
TI  - Complementors as connectors: managing open innovation around digital product platforms
AU  - Susan Hilbolling
AU  - Hans Berends
AU  - Fleur Deken
AU  - Philipp Tuertscher
JO  - R and D Management
PY  - 2019
DO  - 10.1111/radm.12371
UR  - https://doi.org/10.1111/radm.12371
ER  - 

Details

DOI

10.1111/radm.12371

Countries

Denmark, Netherlands

Regions

Europe

Categories

broadband-and-digital, innovation-networks, general-innovation

Added

2026-04-28