Jack of All, Master of Some: Information Network and Innovation in Crowdsourcing Communities

Elina H. Hwang, Param Vir Singh, Linda Argote · 2019 · Information Systems Research

Summary. Firms that operate both customer support and innovation crowdsourcing communities gain significant advantages. Participants who engage in customer support communities accumulate knowledge about customer needs and solutions, which they then apply to generate higher-quality, more novel and feasible ideas in innovation communities. Companies can identify high-potential innovators by tracking their customer support activities and strategically mobilize them for innovation tasks.

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Hwang, E. H., Singh, P. V., & Argote, L.. (2019). Jack of All, Master of Some: Information Network and Innovation in Crowdsourcing Communities. Information Systems Research. https://doi.org/10.1287/isre.2018.0804

@article{hwang-2019-jack-all-master-some-information,
  title   = {Jack of All, Master of Some: Information Network and Innovation in Crowdsourcing Communities},
  author  = {Elina H. Hwang and Param Vir Singh and Linda Argote},
  journal = {Information Systems Research},
  year    = {2019},
  doi     = {10.1287/isre.2018.0804},
  url     = {https://doi.org/10.1287/isre.2018.0804}
}

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TI  - Jack of All, Master of Some: Information Network and Innovation in Crowdsourcing Communities
AU  - Elina H. Hwang
AU  - Param Vir Singh
AU  - Linda Argote
JO  - Information Systems Research
PY  - 2019
DO  - 10.1287/isre.2018.0804
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Details

DOI: 10.1287/isre.2018.0804
Countries: United States
Regions: North America
Categories: entrepreneurship, innovation-networks, general-innovation
Added: 2026-04-28