The Interactive Effect of Uncertainty Avoidance Cultural Values and Leadership Styles on Open Service Innovation: A Look at Malaysian Healthcare Sector
Summary. This study examined how leadership styles and cultural attitudes toward uncertainty affect open service innovation in Malaysian hospitals. Researchers surveyed 422 medical professionals and found that paternalistic, authentic, and democratic leadership all positively encourage open service innovation. Malaysia's low uncertainty avoidance culture supports greater adoption of open service innovation. The study also validated a four-dimensional model of open service innovation specific to Eastern contexts.
Cite this article
Jam, F. A., Singh, S. K. G., Ng, B., & Aziz, N.. (2018). The Interactive Effect of Uncertainty Avoidance Cultural Values and Leadership Styles on Open Service Innovation: A Look at Malaysian Healthcare Sector. International Journal of Business and Administrative Studies. https://doi.org/10.20469/ijbas.4.10003-5
Jam, Farooq Ahmed, et al. “The Interactive Effect of Uncertainty Avoidance Cultural Values and Leadership Styles on Open Service Innovation: A Look at Malaysian Healthcare Sector.” International Journal of Business and Administrative Studies, 2018. https://doi.org/10.20469/ijbas.4.10003-5.
Jam, Farooq Ahmed, Sharan Kaur Garib Singh, Boon‐Kwee Ng, and Nosheen Aziz. 2018. “The Interactive Effect of Uncertainty Avoidance Cultural Values and Leadership Styles on Open Service Innovation: A Look at Malaysian Healthcare Sector.” International Journal of Business and Administrative Studies. https://doi.org/10.20469/ijbas.4.10003-5.
@article{jam-2018-interactive-effect-uncertainty-avoidance-cultural,
title = {The Interactive Effect of Uncertainty Avoidance Cultural Values and Leadership Styles on Open Service Innovation: A Look at Malaysian Healthcare Sector},
author = {Farooq Ahmed Jam and Sharan Kaur Garib Singh and Boon‐Kwee Ng and Nosheen Aziz},
journal = {International Journal of Business and Administrative Studies},
year = {2018},
doi = {10.20469/ijbas.4.10003-5},
url = {https://doi.org/10.20469/ijbas.4.10003-5}
}
TY - JOUR TI - The Interactive Effect of Uncertainty Avoidance Cultural Values and Leadership Styles on Open Service Innovation: A Look at Malaysian Healthcare Sector AU - Farooq Ahmed Jam AU - Sharan Kaur Garib Singh AU - Boon‐Kwee Ng AU - Nosheen Aziz JO - International Journal of Business and Administrative Studies PY - 2018 DO - 10.20469/ijbas.4.10003-5 UR - https://doi.org/10.20469/ijbas.4.10003-5 ER -
Details
- DOI
- 10.20469/ijbas.4.10003-5
- Countries
- Malaysia
- Regions
- Asia
- Categories
- rural-healthcare, innovation-theory, general-innovation
- Added
- 2026-04-28