Regional Transit Authority Efforts to Support COA Transportation in Rural Areas in Massachusetts

Taylor Jansen, Shayna Gleason, Nina M. Silverstein, Caitlin Coyle, Scott Rich · 2025 · Innovation in Aging

Summary. A regional transit authority in Massachusetts deployed trip-booking software to improve transportation for older adults and people with disabilities across rural and urban areas. Dispatchers and directors valued automated rider information and digital reporting, though some technical issues persisted. Trip data showed modest increases in essential trips, but riders wanted more social and recreational options. Coordination across towns remains difficult due to varying COA operations and policies.

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Jansen, T., Gleason, S., Silverstein, N. M., Coyle, C., & Rich, S.. (2025). Regional Transit Authority Efforts to Support COA Transportation in Rural Areas in Massachusetts. Innovation in Aging. https://doi.org/10.1093/geroni/igaf122.1292

@article{jansen-2025-regional-transit-authority-efforts-support,
  title   = {Regional Transit Authority Efforts to Support COA Transportation in Rural Areas in Massachusetts},
  author  = {Taylor Jansen and Shayna Gleason and Nina M. Silverstein and Caitlin Coyle and Scott Rich},
  journal = {Innovation in Aging},
  year    = {2025},
  doi     = {10.1093/geroni/igaf122.1292},
  url     = {https://doi.org/10.1093/geroni/igaf122.1292}
}

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TI  - Regional Transit Authority Efforts to Support COA Transportation in Rural Areas in Massachusetts
AU  - Taylor Jansen
AU  - Shayna Gleason
AU  - Nina M. Silverstein
AU  - Caitlin Coyle
AU  - Scott Rich
JO  - Innovation in Aging
PY  - 2025
DO  - 10.1093/geroni/igaf122.1292
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Details

DOI: 10.1093/geroni/igaf122.1292
Countries: United States
Regions: North America
Categories: transportation, rural-healthcare, general-innovation
Added: 2026-05-01