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Why Firm-established User Communities Work for Innovation: The Personal Attributes of Innovative Users in the Case of Computer-controlled Music

Lars Bo Jeppesen, Lars Frederiksen · 2004 · CBS Research Portal (Copenhagen Business School)

Summary. Firms establish user communities to capture innovations developed by users. This study of 442 computer-controlled music users identifies two key attributes of innovative users: they tend to be hobbyists willing to share innovations freely, and they respond to firm recognition as motivation to participate. These characteristics explain why firm-established user communities succeed—hobbyists contribute willingly while seeking acknowledgment, allowing firms to access innovations for product development and user sharing.

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Jeppesen, L. B., & Frederiksen, L.. (2004). Why Firm-established User Communities Work for Innovation: The Personal Attributes of Innovative Users in the Case of Computer-controlled Music. CBS Research Portal (Copenhagen Business School). https://research.cbs.dk/en/publications/5556cd00-c020-11db-9769-000ea68e967b

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Categories
innovation-theory, innovation-networks, general-innovation
Added
2026-04-28