User Toolkits for Innovation: Consumers Support Each Other

Lars Bo Jeppesen · 2005 · Journal of Product Innovation Management

Summary. User toolkits empower consumers to develop their own product features, reducing firms' information costs. However, this shifts support burdens to companies. Analysis of 78 computer games shows increased consumer involvement requires more firm support. The solution: establish consumer-to-consumer support networks. When consumers help each other solve problems, firms reduce support costs while improving toolkit knowledge diffusion and outcomes.

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Jeppesen, L. B.. (2005). User Toolkits for Innovation: Consumers Support Each Other. Journal of Product Innovation Management. https://doi.org/10.1111/j.0737-6782.2005.00131.x

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  title   = {User Toolkits for Innovation: Consumers Support Each Other},
  author  = {Lars Bo Jeppesen},
  journal = {Journal of Product Innovation Management},
  year    = {2005},
  doi     = {10.1111/j.0737-6782.2005.00131.x},
  url     = {https://doi.org/10.1111/j.0737-6782.2005.00131.x}
}

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Details

DOI: 10.1111/j.0737-6782.2005.00131.x
Categories: innovation-theory, innovation-networks, general-innovation
Added: 2026-04-28