Innovation as the core competency of a service organisation: the role of technology, knowledge and networks
Summary. Service organizations compete through innovation driven by technology, knowledge, and networks. The paper argues that a firm's true resource is the amorphous knowledge created through customer and partner relationships, which enables innovation as a core competency. Innovation only delivers value when firms align their capabilities to meet customer needs in the marketplace.
Cite this article
Kandampully, J.. (2002). Innovation as the core competency of a service organisation: the role of technology, knowledge and networks. European Journal of Innovation Management. https://doi.org/10.1108/14601060210415144
Kandampully, Jay. “Innovation as the core competency of a service organisation: the role of technology, knowledge and networks.” European Journal of Innovation Management, 2002. https://doi.org/10.1108/14601060210415144.
Kandampully, Jay. 2002. “Innovation as the core competency of a service organisation: the role of technology, knowledge and networks.” European Journal of Innovation Management. https://doi.org/10.1108/14601060210415144.
@article{kandampully-2002-innovation-core-competency-service-organisation,
title = {Innovation as the core competency of a service organisation: the role of technology, knowledge and networks},
author = {Jay Kandampully},
journal = {European Journal of Innovation Management},
year = {2002},
doi = {10.1108/14601060210415144},
url = {https://doi.org/10.1108/14601060210415144}
}
TY - JOUR TI - Innovation as the core competency of a service organisation: the role of technology, knowledge and networks AU - Jay Kandampully JO - European Journal of Innovation Management PY - 2002 DO - 10.1108/14601060210415144 UR - https://doi.org/10.1108/14601060210415144 ER -
Details
- DOI
- 10.1108/14601060210415144
- Countries
- Australia
- Regions
- Oceania
- Categories
- innovation-theory, innovation-networks, general-innovation
- Added
- 2026-04-28