Technological Disruptions in Restaurant Services: Impact of Innovations and Delivery Services

Mahmood Hasan Khan · 2020 · Journal of Hospitality & Tourism Research

Summary. This study examines how food delivery innovations have disrupted restaurant services over the past two decades. The research shows that restaurant delivery service terminology has become as common as fast food service since 2014. The author develops a model showing how technological innovations reshape restaurant service hierarchies and identifies major disruptions including changes in industry classification, increased distance between providers and customers, and potential service quality impacts. The work outlines both opportunities and challenges from these technological shifts.

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Khan, M. H.. (2020). Technological Disruptions in Restaurant Services: Impact of Innovations and Delivery Services. Journal of Hospitality & Tourism Research. https://doi.org/10.1177/1096348020908636

@article{khan-2020-technological-disruptions-restaurant-services-impact,
  title   = {Technological Disruptions in Restaurant Services: Impact of Innovations and Delivery Services},
  author  = {Mahmood Hasan Khan},
  journal = {Journal of Hospitality & Tourism Research},
  year    = {2020},
  doi     = {10.1177/1096348020908636},
  url     = {https://doi.org/10.1177/1096348020908636}
}

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TI  - Technological Disruptions in Restaurant Services: Impact of Innovations and Delivery Services
AU  - Mahmood Hasan Khan
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Details

DOI: 10.1177/1096348020908636
Countries: United States
Regions: North America
Categories: food-systems, innovation-theory, general-innovation
Added: 2026-04-28