The Effect of COVID-19 on the Hospitality Industry: The Implication for Open Innovation

Kanwal Iqbal Khan, Amna Niazi, Adeel Nasir, Mujahid Hussain, Maryam Iqbal Khan · 2021 · Journal of Open Innovation Technology Market and Complexity

Summary. COVID-19 devastated the hospitality industry, creating severe job insecurity among employees and damaging their mental health. A survey of 372 hospitality workers found that perceived job insecurity mediates the relationship between economic crisis fears and mental health problems, with COVID-19 fear strengthening this effect. The research recommends managers address psychological factors affecting employees and invest in digital infrastructure and smart technologies to build industry resilience.

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@article{khan-2021-effect-covid-19-hospitality-industry,
  title   = {The Effect of COVID-19 on the Hospitality Industry: The Implication for Open Innovation},
  author  = {Kanwal Iqbal Khan and Amna Niazi and Adeel Nasir and Mujahid Hussain and Maryam Iqbal Khan},
  journal = {Journal of Open Innovation Technology Market and Complexity},
  year    = {2021},
  doi     = {10.3390/joitmc7010030},
  url     = {https://doi.org/10.3390/joitmc7010030}
}

TY  - JOUR
TI  - The Effect of COVID-19 on the Hospitality Industry: The Implication for Open Innovation
AU  - Kanwal Iqbal Khan
AU  - Amna Niazi
AU  - Adeel Nasir
AU  - Mujahid Hussain
AU  - Maryam Iqbal Khan
JO  - Journal of Open Innovation Technology Market and Complexity
PY  - 2021
DO  - 10.3390/joitmc7010030
UR  - https://doi.org/10.3390/joitmc7010030
ER  - 

Details

DOI

10.3390/joitmc7010030

Countries

Pakistan

Regions

Asia

Categories

broadband-and-digital, innovation-theory, general-innovation

Added

2026-04-28