Technological Frames and User Innovation
Summary. Online community moderators on Reddit who migrated to Discord faced scaling and design challenges. They responded by creating custom scripts and bots using Discord's API to modify the platform and replicate Reddit's functionality. End-user programming enabled these communities to innovate solutions to unanticipated design problems, transforming new platforms to match their existing expectations and workflows.
Cite this article
Kiene, C., Jiang, J. A., & Hill, B. M.. (2019). Technological Frames and User Innovation. Proceedings of the ACM on Human-Computer Interaction. https://doi.org/10.1145/3359146
Kiene, Charles, et al. “Technological Frames and User Innovation.” Proceedings of the ACM on Human-Computer Interaction, 2019. https://doi.org/10.1145/3359146.
Kiene, Charles, Jialun Aaron Jiang, and Benjamin Mako Hill. 2019. “Technological Frames and User Innovation.” Proceedings of the ACM on Human-Computer Interaction. https://doi.org/10.1145/3359146.
@article{kiene-2019-technological-frames-user-innovation,
title = {Technological Frames and User Innovation},
author = {Charles Kiene and Jialun Aaron Jiang and Benjamin Mako Hill},
journal = {Proceedings of the ACM on Human-Computer Interaction},
year = {2019},
doi = {10.1145/3359146},
url = {https://doi.org/10.1145/3359146}
}
TY - JOUR TI - Technological Frames and User Innovation AU - Charles Kiene AU - Jialun Aaron Jiang AU - Benjamin Mako Hill JO - Proceedings of the ACM on Human-Computer Interaction PY - 2019 DO - 10.1145/3359146 UR - https://doi.org/10.1145/3359146 ER -
Details
- DOI
- 10.1145/3359146
- Countries
- United States
- Regions
- North America
- Categories
- innovation-theory, broadband-and-digital, general-innovation
- Added
- 2026-04-28