User–producer interaction as a driver of innovation: costs and advantages in an open innovation model
Summary. Customer knowledge drives innovation, but excessive reliance on it can limit firms to incremental improvements because customers tend toward conservative solutions. The paper demonstrates an inverse U-shaped relationship between customer knowledge intensity and innovation performance. Firms that balance customer input with broad external search across multiple innovation sources achieve better results, gaining customer insights while pursuing genuinely novel opportunities.
Cite this article
Laursen, K.. (2011). User–producer interaction as a driver of innovation: costs and advantages in an open innovation model. Science and Public Policy. https://doi.org/10.3152/030234211x13070021633242
Laursen, Keld. “User–producer interaction as a driver of innovation: costs and advantages in an open innovation model.” Science and Public Policy, 2011. https://doi.org/10.3152/030234211x13070021633242.
Laursen, Keld. 2011. “User–producer interaction as a driver of innovation: costs and advantages in an open innovation model.” Science and Public Policy. https://doi.org/10.3152/030234211x13070021633242.
@article{laursen-2011-user-producer-interaction-driver-innovation,
title = {User–producer interaction as a driver of innovation: costs and advantages in an open innovation model},
author = {Keld Laursen},
journal = {Science and Public Policy},
year = {2011},
doi = {10.3152/030234211x13070021633242},
url = {https://doi.org/10.3152/030234211x13070021633242}
}
TY - JOUR TI - User–producer interaction as a driver of innovation: costs and advantages in an open innovation model AU - Keld Laursen JO - Science and Public Policy PY - 2011 DO - 10.3152/030234211x13070021633242 UR - https://doi.org/10.3152/030234211x13070021633242 ER -
Details
- DOI
- 10.3152/030234211x13070021633242
- Countries
- Denmark
- Regions
- Europe
- Categories
- innovation-theory, innovation-networks, general-innovation
- Added
- 2026-04-28