Benefits of involving users in service innovation

Peter Magnusson · 2003 · European Journal of Innovation Management

Summary. Users generate more creative and useful service innovations than professional developers, according to an empirical study comparing service ideas for mobile telephony. While professional suggestions were easier to implement, ordinary users contributed novel ideas with greater creative value. The research demonstrates that consumers can serve as effective co-inventors in service innovation, though organizational factors affect their contribution potential.

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@article{magnusson-2003-benefits-involving-users-service-innovation,
  title   = {Benefits of involving users in service innovation},
  author  = {Peter Magnusson},
  journal = {European Journal of Innovation Management},
  year    = {2003},
  doi     = {10.1108/14601060310500940},
  url     = {https://doi.org/10.1108/14601060310500940}
}

TY  - JOUR
TI  - Benefits of involving users in service innovation
AU  - Peter Magnusson
JO  - European Journal of Innovation Management
PY  - 2003
DO  - 10.1108/14601060310500940
UR  - https://doi.org/10.1108/14601060310500940
ER  - 

Details

DOI

10.1108/14601060310500940

Countries

Sweden

Regions

Europe

Categories

innovation-theory, innovation-networks, general-innovation

Added

2026-04-28