Managing User Involvement in Service Innovation
Summary. Users generate more original service ideas with higher perceived value than professional developers, but their ideas are less producible. User involvement implementation matters significantly—users working with design expert feedback produced better results than those working alone. The study reveals trade-offs between innovation originality and technical feasibility when involving users in service development.
Cite this article
Magnusson, P., Matthing, J., & Kristensson, P.. (2003). Managing User Involvement in Service Innovation. Journal of Service Research. https://doi.org/10.1177/1094670503257028
Magnusson, Peter, et al. “Managing User Involvement in Service Innovation.” Journal of Service Research, 2003. https://doi.org/10.1177/1094670503257028.
Magnusson, Peter, Jonas Matthing, and Per Kristensson. 2003. “Managing User Involvement in Service Innovation.” Journal of Service Research. https://doi.org/10.1177/1094670503257028.
@article{magnusson-2003-managing-user-involvement-service-innovation,
title = {Managing User Involvement in Service Innovation},
author = {Peter Magnusson and Jonas Matthing and Per Kristensson},
journal = {Journal of Service Research},
year = {2003},
doi = {10.1177/1094670503257028},
url = {https://doi.org/10.1177/1094670503257028}
}
TY - JOUR TI - Managing User Involvement in Service Innovation AU - Peter Magnusson AU - Jonas Matthing AU - Per Kristensson JO - Journal of Service Research PY - 2003 DO - 10.1177/1094670503257028 UR - https://doi.org/10.1177/1094670503257028 ER -
Details
- DOI
- 10.1177/1094670503257028
- Countries
- Sweden
- Regions
- Europe
- Categories
- innovation-theory, innovation-networks, general-innovation
- Added
- 2026-04-28