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Collaborative innovation, strategic agility, & absorptive capacity adoption in SMEs: the moderating effects of customer knowledge management capability

Mário Nuno Mata, José Moleiro Martins, Pedro Leite Inácio · 2024 · Journal of Knowledge Management

Summary. Collaborative innovation significantly improves financial performance in Portuguese IT firms. Strategic agility and absorptive capacity both mediate this relationship. Customer knowledge management capability strengthens the link between collaborative innovation and strategic agility, but does not moderate the absorptive capacity pathway. The study shows that combining customer-oriented strategies with innovation helps firms navigate complex, unpredictable situations.

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Mata, M. N., Martins, J. M., & Inácio, P. L.. (2024). Collaborative innovation, strategic agility, & absorptive capacity adoption in SMEs: the moderating effects of customer knowledge management capability. Journal of Knowledge Management. https://doi.org/10.1108/jkm-10-2022-0803

Details

DOI
10.1108/jkm-10-2022-0803
Countries
Portugal
Regions
Europe
Categories
entrepreneurship, innovation-networks, innovation-theory, general-innovation
Added
2026-04-28