Open data outcomes: U.S. cities between product and process innovation
Summary. U.S. cities have created open data portals to increase government transparency, but this generates broader innovation outcomes than typically recognized. Research with 15 city managers reveals that open data drives two types of innovation: external product innovation (apps, websites, services) and internal process innovation (procedural changes, cultural shifts). The study recommends structural, procedural, and cultural changes to maximize open data initiative success.
Cite this article
Mergel, I., Kleibrink, A., & Sörvik, J.. (2018). Open data outcomes: U.S. cities between product and process innovation. Government Information Quarterly. https://doi.org/10.1016/j.giq.2018.09.004
Mergel, Ines, et al. “Open data outcomes: U.S. cities between product and process innovation.” Government Information Quarterly, 2018. https://doi.org/10.1016/j.giq.2018.09.004.
Mergel, Ines, Alexander Kleibrink, and Jens Sörvik. 2018. “Open data outcomes: U.S. cities between product and process innovation.” Government Information Quarterly. https://doi.org/10.1016/j.giq.2018.09.004.
@article{mergel-2018-open-data-outcomes-u-s,
title = {Open data outcomes: U.S. cities between product and process innovation},
author = {Ines Mergel and Alexander Kleibrink and Jens Sörvik},
journal = {Government Information Quarterly},
year = {2018},
doi = {10.1016/j.giq.2018.09.004},
url = {https://doi.org/10.1016/j.giq.2018.09.004}
}
TY - JOUR TI - Open data outcomes: U.S. cities between product and process innovation AU - Ines Mergel AU - Alexander Kleibrink AU - Jens Sörvik JO - Government Information Quarterly PY - 2018 DO - 10.1016/j.giq.2018.09.004 UR - https://doi.org/10.1016/j.giq.2018.09.004 ER -
Details
- DOI
- 10.1016/j.giq.2018.09.004
- Countries
- United States
- Regions
- North America
- Categories
- broadband-and-digital, policy, innovation-theory, general-innovation
- Added
- 2026-04-28