Managing innovation: a qualitative study on the implementation of telehealth services in rural emergency departments

M. Muska Nataliansyah, Kimberly A. S. Merchant, James Alton Croker, Xiangcheng Zhu, Nicholas M. Mohr, James P. Marcin, Hicham Rahmouni, Marcia M. Ward · 2022 · BMC Health Services Research

Summary. This study examined how six U.S. healthcare systems implemented telehealth services in 65 rural emergency departments. Researchers interviewed 18 key staff members and identified three implementation stages: startup, utilization, and sustainment. They found that eight factors—strategies, capability, relationships, financials, protocols, environment, service characteristics, and accountability—either facilitated or hindered success at each stage. Healthcare systems can improve telehealth adoption by addressing these specific domains.

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Nataliansyah, M. M., Merchant, K. A. S., Croker, J. A., Zhu, X., Mohr, N. M., Marcin, J. P., Rahmouni, H., & Ward, M. M.. (2022). Managing innovation: a qualitative study on the implementation of telehealth services in rural emergency departments. BMC Health Services Research. https://doi.org/10.1186/s12913-022-08271-0

@article{nataliansyah-2022-managing-innovation-qualitative-study-implementation,
  title   = {Managing innovation: a qualitative study on the implementation of telehealth services in rural emergency departments},
  author  = {M. Muska Nataliansyah and Kimberly A. S. Merchant and James Alton Croker and Xiangcheng Zhu and Nicholas M. Mohr and James P. Marcin and Hicham Rahmouni and Marcia M. Ward},
  journal = {BMC Health Services Research},
  year    = {2022},
  doi     = {10.1186/s12913-022-08271-0},
  url     = {https://doi.org/10.1186/s12913-022-08271-0}
}

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TI  - Managing innovation: a qualitative study on the implementation of telehealth services in rural emergency departments
AU  - M. Muska Nataliansyah
AU  - Kimberly A. S. Merchant
AU  - James Alton Croker
AU  - Xiangcheng Zhu
AU  - Nicholas M. Mohr
AU  - James P. Marcin
AU  - Hicham Rahmouni
AU  - Marcia M. Ward
JO  - BMC Health Services Research
PY  - 2022
DO  - 10.1186/s12913-022-08271-0
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Details

DOI: 10.1186/s12913-022-08271-0
Countries: United States
Regions: North America
Categories: rural-healthcare, broadband-and-digital
Added: 2026-04-28