Knowledge management systems usage: application of diffusion of innovation theory

Mohammad Khaleel Okour, Chin Wei Chong, Fadi Abdel Muniem Abdel Fattah · 2021 · Global Knowledge Memory and Communication

Summary. This study examines how technological factors influence knowledge management system usage among decision makers in Jordanian banks. Using diffusion of innovation theory, researchers surveyed 341 bank employees and found that relative advantage, system complexity, and knowledge quality significantly affect KMS adoption, while system compatibility does not. The findings show that knowledge quality correlates with technological factors and that banks must prioritize information quality alongside system quality to maximize KMS investment returns.

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@article{okour-2021-knowledge-management-systems-usage-application,
  title   = {Knowledge management systems usage: application of diffusion of innovation theory},
  author  = {Mohammad Khaleel Okour and Chin Wei Chong and Fadi Abdel Muniem Abdel Fattah},
  journal = {Global Knowledge Memory and Communication},
  year    = {2021},
  doi     = {10.1108/gkmc-08-2020-0117},
  url     = {https://doi.org/10.1108/gkmc-08-2020-0117}
}

TY  - JOUR
TI  - Knowledge management systems usage: application of diffusion of innovation theory
AU  - Mohammad Khaleel Okour
AU  - Chin Wei Chong
AU  - Fadi Abdel Muniem Abdel Fattah
JO  - Global Knowledge Memory and Communication
PY  - 2021
DO  - 10.1108/gkmc-08-2020-0117
UR  - https://doi.org/10.1108/gkmc-08-2020-0117
ER  - 

Details

DOI

10.1108/gkmc-08-2020-0117

Countries

Jordan

Categories

innovation-theory, policy, general-innovation

Added

2026-04-28