The evolution of the digital service ecosystem and digital business model innovation in retail: The emergence of meta-ecosystems and the value of physical interactions
Summary. Traditional retailers transitioning to digital business models collaborate with specialized digital service providers, creating hybrid "meta-ecosystems" that combine retail and digital services. Rather than eliminating physical interactions, successful digital retailers use face-to-face relationships with service providers, suppliers, and customers as a key competitive differentiator. The study identifies two stages: initial digital implementation through partnerships, then differentiation through maintaining personal connections.
Cite this article
Palmié, M., Miehé, L., Oghazi, P., Parida, V., & Wincent, J.. (2022). The evolution of the digital service ecosystem and digital business model innovation in retail: The emergence of meta-ecosystems and the value of physical interactions. Technological Forecasting and Social Change. https://doi.org/10.1016/j.techfore.2022.121496
Palmié, Maximilian, et al. “The evolution of the digital service ecosystem and digital business model innovation in retail: The emergence of meta-ecosystems and the value of physical interactions.” Technological Forecasting and Social Change, 2022. https://doi.org/10.1016/j.techfore.2022.121496.
Palmié, Maximilian, Lucas Miehé, Pejvak Oghazi, Vinit Parida, and Joakim Wincent. 2022. “The evolution of the digital service ecosystem and digital business model innovation in retail: The emergence of meta-ecosystems and the value of physical interactions.” Technological Forecasting and Social Change. https://doi.org/10.1016/j.techfore.2022.121496.
@article{palmi-2022-evolution-digital-service-ecosystem-digital,
title = {The evolution of the digital service ecosystem and digital business model innovation in retail: The emergence of meta-ecosystems and the value of physical interactions},
author = {Maximilian Palmié and Lucas Miehé and Pejvak Oghazi and Vinit Parida and Joakim Wincent},
journal = {Technological Forecasting and Social Change},
year = {2022},
doi = {10.1016/j.techfore.2022.121496},
url = {https://doi.org/10.1016/j.techfore.2022.121496}
}
TY - JOUR TI - The evolution of the digital service ecosystem and digital business model innovation in retail: The emergence of meta-ecosystems and the value of physical interactions AU - Maximilian Palmié AU - Lucas Miehé AU - Pejvak Oghazi AU - Vinit Parida AU - Joakim Wincent JO - Technological Forecasting and Social Change PY - 2022 DO - 10.1016/j.techfore.2022.121496 UR - https://doi.org/10.1016/j.techfore.2022.121496 ER -
Details
- DOI
- 10.1016/j.techfore.2022.121496
- Countries
- Switzerland, Denmark, Sweden, Finland
- Regions
- Europe
- Categories
- innovation-networks, broadband-and-digital, general-innovation
- Added
- 2026-04-28