Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-Creation

Francesco Polese, Antonio Botti, Mara Grimaldi, Antonella Monda, Massimiliano Vesci · 2018 · Sustainability

Summary. This paper develops an integrated model of smart service ecosystems that combines service-dominant logic and service science to explain how actors, resources, technology, and institutions work together to create value in tourism. Through interviews with tourism stakeholders, the authors identify key dimensions for managing value co-creation and sustainability, showing how smart service ecosystems enable the transition from innovation to social innovation in experience-based sectors.

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@article{polese-2018-social-innovation-smart-tourism-ecosystems,
  title   = {Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-Creation},
  author  = {Francesco Polese and Antonio Botti and Mara Grimaldi and Antonella Monda and Massimiliano Vesci},
  journal = {Sustainability},
  year    = {2018},
  doi     = {10.3390/su10010140},
  url     = {https://doi.org/10.3390/su10010140}
}

TY  - JOUR
TI  - Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-Creation
AU  - Francesco Polese
AU  - Antonio Botti
AU  - Mara Grimaldi
AU  - Antonella Monda
AU  - Massimiliano Vesci
JO  - Sustainability
PY  - 2018
DO  - 10.3390/su10010140
UR  - https://doi.org/10.3390/su10010140
ER  - 

Details

DOI

10.3390/su10010140

Countries

Italy

Regions

Europe

Categories

innovation-theory, innovation-networks, general-innovation

Added

2026-04-28