How Firms Develop Capabilities for Crowdsourcing to Increase Open Innovation Performance: The Interplay between Organizational Roles and Knowledge Processes

Patrick Pollok, Dirk Lüttgens, Frank T. Piller · 2018 · Journal of Product Innovation Management

Summary. Firms using crowdsourcing for innovation perform differently based on their internal capabilities. This study identifies how informal roles, formal roles, and knowledge processes work together to build crowdsourcing capability. The research finds that both types of organizational roles operate through knowledge articulation and codification to strengthen a firm's ability to benefit from crowdsourced solutions to technical problems.

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Pollok, P., Lüttgens, D., & Piller, F. T.. (2018). How Firms Develop Capabilities for Crowdsourcing to Increase Open Innovation Performance: The Interplay between Organizational Roles and Knowledge Processes. Journal of Product Innovation Management. https://doi.org/10.1111/jpim.12485

@article{pollok-2018-how-firms-develop-capabilities-crowdsourcing,
  title   = {How Firms Develop Capabilities for Crowdsourcing to Increase Open Innovation Performance: The Interplay between Organizational Roles and Knowledge Processes},
  author  = {Patrick Pollok and Dirk Lüttgens and Frank T. Piller},
  journal = {Journal of Product Innovation Management},
  year    = {2018},
  doi     = {10.1111/jpim.12485},
  url     = {https://doi.org/10.1111/jpim.12485}
}

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TI  - How Firms Develop Capabilities for Crowdsourcing to Increase Open Innovation Performance: The Interplay between Organizational Roles and Knowledge Processes
AU  - Patrick Pollok
AU  - Dirk Lüttgens
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JO  - Journal of Product Innovation Management
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DO  - 10.1111/jpim.12485
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Details

DOI: 10.1111/jpim.12485
Countries: Germany
Regions: Europe
Categories: innovation-theory, innovation-networks, general-innovation
Added: 2026-04-28