Open Service Innovation: The Role of Intermediary Capabilities

Krithika Randhawa, Ralf Wilden, Siegfried P. Gudergan · 2018 · Journal of Product Innovation Management

Summary. Intermediaries with digital service platforms develop three key capabilities—technological, marketing, and co-creation—to help clients innovate their services. Co-creation capabilities act as a higher-order capability that shapes and improves how technological and marketing capabilities work together. These intermediaries enable clients to overcome internal barriers and successfully pursue open service innovation within their service ecosystems.

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@article{randhawa-2018-open-service-innovation-role-intermediary,
  title   = {Open Service Innovation: The Role of Intermediary Capabilities},
  author  = {Krithika Randhawa and Ralf Wilden and Siegfried P. Gudergan},
  journal = {Journal of Product Innovation Management},
  year    = {2018},
  doi     = {10.1111/jpim.12460},
  url     = {https://doi.org/10.1111/jpim.12460}
}

TY  - JOUR
TI  - Open Service Innovation: The Role of Intermediary Capabilities
AU  - Krithika Randhawa
AU  - Ralf Wilden
AU  - Siegfried P. Gudergan
JO  - Journal of Product Innovation Management
PY  - 2018
DO  - 10.1111/jpim.12460
UR  - https://doi.org/10.1111/jpim.12460
ER  - 

Details

DOI

10.1111/jpim.12460

Countries

Australia, New Zealand

Regions

Oceania

Categories

innovation-networks, innovation-theory, general-innovation

Added

2026-04-28