Accessing resources for service innovation – the critical role of network relationships

Helena Rusanen, Aino Halinen, Elina Jaakkola · 2014 · Journal of service management

Summary. Companies access resources for service innovation through different types of network relationships. The study identifies four resource access strategies: absorption, acquisition, sharing, and co-creation. Easily transferable resources come through weak relationships and low-intensity collaboration, while difficult-to-transfer resources like tacit knowledge require strong relationships and intensive collaboration. Managers should recognize that key innovation resources are accessible through diverse actors and relationships.

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@article{rusanen-2014-accessing-resources-service-innovation-critical,
  title   = {Accessing resources for service innovation – the critical role of network relationships},
  author  = {Helena Rusanen and Aino Halinen and Elina Jaakkola},
  journal = {Journal of service management},
  year    = {2014},
  doi     = {10.1108/josm-10-2012-0219},
  url     = {https://doi.org/10.1108/josm-10-2012-0219}
}

TY  - JOUR
TI  - Accessing resources for service innovation – the critical role of network relationships
AU  - Helena Rusanen
AU  - Aino Halinen
AU  - Elina Jaakkola
JO  - Journal of service management
PY  - 2014
DO  - 10.1108/josm-10-2012-0219
UR  - https://doi.org/10.1108/josm-10-2012-0219
ER  - 

Details

DOI

10.1108/josm-10-2012-0219

Countries

Finland

Regions

Europe

Categories

innovation-networks, innovation-theory, general-innovation

Added

2026-04-28