Identification of Lead User Characteristics Driving the Quality of Service Innovation Ideas

Monika C. Schuhmacher, Sabine Kuester · 2012 · Creativity and Innovation Management

Summary. This study identifies which lead user characteristics produce higher-quality service innovation ideas. Analyzing 120 ideas from an online services innovation contest for soccer clubs, the researchers found that dissatisfied customers and highly experienced users generate the best ideas. Companies should recruit dissatisfied users from complaint databases and experienced users into closed-membership idea contests to improve innovation outcomes.

Read the original

@article{schuhmacher-2012-identification-lead-user-characteristics-driving,
  title   = {Identification of Lead User Characteristics Driving the Quality of Service Innovation Ideas},
  author  = {Monika C. Schuhmacher and Sabine Kuester},
  journal = {Creativity and Innovation Management},
  year    = {2012},
  doi     = {10.1111/caim.12002},
  url     = {https://doi.org/10.1111/caim.12002}
}

TY  - JOUR
TI  - Identification of Lead User Characteristics Driving the Quality of Service Innovation Ideas
AU  - Monika C. Schuhmacher
AU  - Sabine Kuester
JO  - Creativity and Innovation Management
PY  - 2012
DO  - 10.1111/caim.12002
UR  - https://doi.org/10.1111/caim.12002
ER  - 

Details

DOI

10.1111/caim.12002

Countries

Germany

Regions

Europe

Categories

innovation-theory, entrepreneurship, general-innovation

Added

2026-04-28