Nonprofit Service Continuity and Responses in the Pandemic: Disruptions, Ambiguity, Innovation, and Challenges

Yu Shi, Hee Soun Jang, Laura Keyes, Lisa A. Dicke · 2020 · Public Administration Review

Summary. Nonprofit organizations providing homeless support services rapidly adapted their operations during the COVID-19 pandemic, driven by government mandates and urgent human needs. Using interviews and website analysis, researchers identified how these organizations innovated to maintain service continuity despite disruptions and ambiguity. The study reveals that nonprofits demonstrated agility and developed practical adaptations that offer lessons for managing service delivery during crises.

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Shi, Y., Jang, H. S., Keyes, L., & Dicke, L. A.. (2020). Nonprofit Service Continuity and Responses in the Pandemic: Disruptions, Ambiguity, Innovation, and Challenges. Public Administration Review. https://doi.org/10.1111/puar.13254

@article{shi-2020-nonprofit-service-continuity-responses-pandemic,
  title   = {Nonprofit Service Continuity and Responses in the Pandemic: Disruptions, Ambiguity, Innovation, and Challenges},
  author  = {Yu Shi and Hee Soun Jang and Laura Keyes and Lisa A. Dicke},
  journal = {Public Administration Review},
  year    = {2020},
  doi     = {10.1111/puar.13254},
  url     = {https://doi.org/10.1111/puar.13254}
}

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TI  - Nonprofit Service Continuity and Responses in the Pandemic: Disruptions, Ambiguity, Innovation, and Challenges
AU  - Yu Shi
AU  - Hee Soun Jang
AU  - Laura Keyes
AU  - Lisa A. Dicke
JO  - Public Administration Review
PY  - 2020
DO  - 10.1111/puar.13254
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Details

DOI: 10.1111/puar.13254
Countries: United States
Regions: North America
Categories: policy, general-innovation
Added: 2026-04-28