Institutional Complexity as a Driver for Innovation in Service Ecosystems

Jaakko Siltaloppi, Kaisa Koskela-Huotari, Stephen L. Vargo · 2016 · Service Science

Summary. Institutional complexity—when actors face conflicting institutional arrangements—drives innovation in service ecosystems. The paper argues that this complexity activates problem-solving and provides multiple cultural and material toolkits that actors use to jointly reconstruct value creation practices and change institutional arrangements. This reconciles institutional stability with actor-driven creation of novel solutions.

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Siltaloppi, J., Koskela-Huotari, K., & Vargo, S. L.. (2016). Institutional Complexity as a Driver for Innovation in Service Ecosystems. Service Science. https://doi.org/10.1287/serv.2016.0151

@article{siltaloppi-2016-institutional-complexity-driver-innovation-service,
  title   = {Institutional Complexity as a Driver for Innovation in Service Ecosystems},
  author  = {Jaakko Siltaloppi and Kaisa Koskela-Huotari and Stephen L. Vargo},
  journal = {Service Science},
  year    = {2016},
  doi     = {10.1287/serv.2016.0151},
  url     = {https://doi.org/10.1287/serv.2016.0151}
}

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TI  - Institutional Complexity as a Driver for Innovation in Service Ecosystems
AU  - Jaakko Siltaloppi
AU  - Kaisa Koskela-Huotari
AU  - Stephen L. Vargo
JO  - Service Science
PY  - 2016
DO  - 10.1287/serv.2016.0151
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Details

DOI: 10.1287/serv.2016.0151
Countries: Finland, Sweden, United States
Regions: Europe, North America
Categories: innovation-theory, innovation-networks, general-innovation
Added: 2026-04-28