Technology as system innovation: a key informant interview study of the application of the diffusion of innovation model to telecare
Summary. This study examined factors influencing adoption and use of telecare technologies through interviews with 16 key participants from organizations developing and providing these services. The research found that successful telecare implementation depends on complex interactions between technology features, individual adopters, organizational readiness, and implementation processes. Critical barriers included user system complexity, insufficient ongoing support after initial adoption, and weak connections between technology designers and end users. Telecare succeeds only when treated as a coordinated system involving multiple stakeholders, not merely as a technology.
Cite this article
Sugarhood, P., Wherton, J., Procter, R., Hinder, S., & Greenhalgh, T.. (2013). Technology as system innovation: a key informant interview study of the application of the diffusion of innovation model to telecare. Disability and Rehabilitation Assistive Technology. https://doi.org/10.3109/17483107.2013.823573
Sugarhood, Paul, et al. “Technology as system innovation: a key informant interview study of the application of the diffusion of innovation model to telecare.” Disability and Rehabilitation Assistive Technology, 2013. https://doi.org/10.3109/17483107.2013.823573.
Sugarhood, Paul, Joseph Wherton, Rob Procter, Sue Hinder, and Trisha Greenhalgh. 2013. “Technology as system innovation: a key informant interview study of the application of the diffusion of innovation model to telecare.” Disability and Rehabilitation Assistive Technology. https://doi.org/10.3109/17483107.2013.823573.
@article{sugarhood-2013-technology-system-innovation-key-informant,
title = {Technology as system innovation: a key informant interview study of the application of the diffusion of innovation model to telecare},
author = {Paul Sugarhood and Joseph Wherton and Rob Procter and Sue Hinder and Trisha Greenhalgh},
journal = {Disability and Rehabilitation Assistive Technology},
year = {2013},
doi = {10.3109/17483107.2013.823573},
url = {https://doi.org/10.3109/17483107.2013.823573}
}
TY - JOUR TI - Technology as system innovation: a key informant interview study of the application of the diffusion of innovation model to telecare AU - Paul Sugarhood AU - Joseph Wherton AU - Rob Procter AU - Sue Hinder AU - Trisha Greenhalgh JO - Disability and Rehabilitation Assistive Technology PY - 2013 DO - 10.3109/17483107.2013.823573 UR - https://doi.org/10.3109/17483107.2013.823573 ER -
Details
- DOI
- 10.3109/17483107.2013.823573
- Countries
- United Kingdom
- Regions
- Europe
- Categories
- rural-healthcare, innovation-theory, general-innovation
- Added
- 2026-04-28