Sharing User Experiences in the Product Innovation Process: Participatory Design Needs Participatory Communication

Froukje Sleeswijk Visser, Remko van der Lugt, Pieter Jan Stappers · 2007 · Creativity and Innovation Management

Summary. This paper develops a participatory communication model for sharing user experiences with design teams during product innovation. The model emphasizes three qualities: enhancing empathy, providing inspiration, and supporting engagement. Two empirical studies show that when designers actively participate in communicating user insights rather than passively receiving them, they develop deeper understanding, greater acceptance, and more intensive use of those insights in the creative process.

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@article{visser-2007-sharing-user-experiences-product-innovation,
  title   = {Sharing User Experiences in the Product Innovation Process: Participatory Design Needs Participatory Communication},
  author  = {Froukje Sleeswijk Visser and Remko van der Lugt and Pieter Jan Stappers},
  journal = {Creativity and Innovation Management},
  year    = {2007},
  doi     = {10.1111/j.1467-8691.2007.00414.x},
  url     = {https://doi.org/10.1111/j.1467-8691.2007.00414.x}
}

TY  - JOUR
TI  - Sharing User Experiences in the Product Innovation Process: Participatory Design Needs Participatory Communication
AU  - Froukje Sleeswijk Visser
AU  - Remko van der Lugt
AU  - Pieter Jan Stappers
JO  - Creativity and Innovation Management
PY  - 2007
DO  - 10.1111/j.1467-8691.2007.00414.x
UR  - https://doi.org/10.1111/j.1467-8691.2007.00414.x
ER  - 

Details

DOI

10.1111/j.1467-8691.2007.00414.x

Countries

Netherlands

Regions

Europe

Categories

innovation-theory, innovation-networks, general-innovation

Added

2026-04-28