Determinants of user adoption of web ''Automatic Teller Machines': an integrated model of 'Transaction Cost Theory' and 'Innovation Diffusion Theory'

Yi‐Shun Wang, Shun‐Cheng Wu, Hsin‐Hui Lin, Yu-Min Wang, Ting-Rong He · 2011 · Service Industries Journal

Summary. Banks in Taiwan implemented Web automatic teller machines as an alternative to traditional Internet banking. This study identifies five key factors driving user adoption: perceived relative advantage, perceived complexity, perceived compatibility, perceived uncertainty, and perceived transaction frequency. The research combines innovation diffusion theory and transaction cost theory to explain why users of traditional Internet banking don't automatically adopt Web ATMs.

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Wang, Y., Wu, S., Lin, H., Wang, Y., & He, T.. (2011). Determinants of user adoption of web ''Automatic Teller Machines': an integrated model of 'Transaction Cost Theory' and 'Innovation Diffusion Theory'. Service Industries Journal. https://doi.org/10.1080/02642069.2010.531271

@article{wang-2011-determinants-user-adoption-web-automatic,
  title   = {Determinants of user adoption of web ''Automatic Teller Machines': an integrated model of 'Transaction Cost Theory' and 'Innovation Diffusion Theory'},
  author  = {Yi‐Shun Wang and Shun‐Cheng Wu and Hsin‐Hui Lin and Yu-Min Wang and Ting-Rong He},
  journal = {Service Industries Journal},
  year    = {2011},
  doi     = {10.1080/02642069.2010.531271},
  url     = {https://doi.org/10.1080/02642069.2010.531271}
}

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TI  - Determinants of user adoption of web ''Automatic Teller Machines': an integrated model of 'Transaction Cost Theory' and 'Innovation Diffusion Theory'
AU  - Yi‐Shun Wang
AU  - Shun‐Cheng Wu
AU  - Hsin‐Hui Lin
AU  - Yu-Min Wang
AU  - Ting-Rong He
JO  - Service Industries Journal
PY  - 2011
DO  - 10.1080/02642069.2010.531271
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Details

DOI: 10.1080/02642069.2010.531271
Countries: Taiwan
Categories: broadband-and-digital, innovation-theory, general-innovation
Added: 2026-04-28