The influence of persuasion, training and experience on user perceptions and acceptance of IT innovation

Weidong Xia, Gwanhoo Lee · 2000 · Journal of the Association for Information Systems

Summary. User adoption of IT innovations depends on beliefs and attitudes shaped by three key factors: persuasion, training, and direct experience. A longitudinal study found that persuasion strongly influences initial perceptions and adoption intentions, training helps users develop realistic expectations, and hands-on experience substantially changes perceptions and adoption decisions over time. Organizations should strategically manage these three factors to improve IT adoption.

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Xia, W., & Lee, G.. (2000). The influence of persuasion, training and experience on user perceptions and acceptance of IT innovation. Journal of the Association for Information Systems. https://doi.org/10.5555/359640.359764

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  title   = {The influence of persuasion, training and experience on user perceptions and acceptance of IT innovation},
  author  = {Weidong Xia and Gwanhoo Lee},
  journal = {Journal of the Association for Information Systems},
  year    = {2000},
  doi     = {10.5555/359640.359764},
  url     = {https://doi.org/10.5555/359640.359764}
}

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AU  - Weidong Xia
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Details

DOI: 10.5555/359640.359764
Countries: United States
Regions: North America
Categories: innovation-theory, general-innovation
Added: 2026-04-28