Differential Innovativeness Outcomes of User and Employee Participation in an Online User Innovation Community

Jie Yan, Dorothy E. Leidner, Hind Benbya · 2018 · Journal of Management Information Systems

Summary. This study examines how employees and external users contribute differently to online innovation communities. Using data from Salesforce's IdeaExchange platform, the researchers found that employees who access diverse, well-documented user ideas generate and promote more ideas themselves. Critically, ideas contributed by employees get implemented at higher rates than those from external users alone, suggesting employees play a vital but underexamined role in converting community input into actual innovation.

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Yan, J., Leidner, D. E., & Benbya, H.. (2018). Differential Innovativeness Outcomes of User and Employee Participation in an Online User Innovation Community. Journal of Management Information Systems. https://doi.org/10.1080/07421222.2018.1481669

@article{yan-2018-differential-innovativeness-outcomes-user-employee,
  title   = {Differential Innovativeness Outcomes of User and Employee Participation in an Online User Innovation Community},
  author  = {Jie Yan and Dorothy E. Leidner and Hind Benbya},
  journal = {Journal of Management Information Systems},
  year    = {2018},
  doi     = {10.1080/07421222.2018.1481669},
  url     = {https://doi.org/10.1080/07421222.2018.1481669}
}

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TI  - Differential Innovativeness Outcomes of User and Employee Participation in an Online User Innovation Community
AU  - Jie Yan
AU  - Dorothy E. Leidner
AU  - Hind Benbya
JO  - Journal of Management Information Systems
PY  - 2018
DO  - 10.1080/07421222.2018.1481669
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Details

DOI: 10.1080/07421222.2018.1481669
Countries: United States
Regions: North America
Categories: innovation-networks, innovation-theory, general-innovation
Added: 2026-04-28