User Service Innovation on Mobile Phone Platforms: Investigating Impacts of Lead Userness, Toolkit Support, and Design Autonomy1

Hua Ye, Atreyi Kankanhalli · 2018 · MIS Quarterly

Summary. This study examines how user characteristics, platform design features, and autonomy levels affect service innovation on mobile phone platforms like iOS and Android. Lead users with strong expertise, combined with toolkits that ease effort and enable exploration, plus decision-making and work-method autonomy, drive higher innovation output. The interactions between these factors matter more than individual effects alone.

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@article{ye-2018-user-service-innovation-mobile-phone,
  title   = {User Service Innovation on Mobile Phone Platforms: Investigating Impacts of Lead Userness, Toolkit Support, and Design Autonomy1},
  author  = {Hua Ye and Atreyi Kankanhalli},
  journal = {MIS Quarterly},
  year    = {2018},
  doi     = {10.25300/misq/2018/12361},
  url     = {https://doi.org/10.25300/misq/2018/12361}
}

TY  - JOUR
TI  - User Service Innovation on Mobile Phone Platforms: Investigating Impacts of Lead Userness, Toolkit Support, and Design Autonomy1
AU  - Hua Ye
AU  - Atreyi Kankanhalli
JO  - MIS Quarterly
PY  - 2018
DO  - 10.25300/misq/2018/12361
UR  - https://doi.org/10.25300/misq/2018/12361
ER  - 

Details

DOI

10.25300/misq/2018/12361

Countries

New Zealand

Regions

Oceania

Categories

innovation-theory, broadband-and-digital, general-innovation

Added

2026-04-28