Using diffusion of innovation theory to understand the factors impacting patient acceptance and use of consumer e-health innovations: a case study in a primary care clinic
Summary. A primary care clinic in Australia implemented an e-appointment scheduling service and tracked patient adoption over 29 months. Only 4% of patients adopted the service by the end of the study period. Low adoption resulted from poor communication, lack of perceived value, incompatibility with patient preferences for phone-based appointments, and barriers including low internet literacy and limited home computer access—factors linked to the population's low socioeconomic status.
Cite this article
Zhang, X., Yu, P., Yan, J., & Spil, I. T. A. M.. (2015). Using diffusion of innovation theory to understand the factors impacting patient acceptance and use of consumer e-health innovations: a case study in a primary care clinic. BMC Health Services Research. https://doi.org/10.1186/s12913-015-0726-2
Zhang, Xiaojun, et al. “Using diffusion of innovation theory to understand the factors impacting patient acceptance and use of consumer e-health innovations: a case study in a primary care clinic.” BMC Health Services Research, 2015. https://doi.org/10.1186/s12913-015-0726-2.
Zhang, Xiaojun, Ping Yu, Jun Yan, and Ir Ton A M Spil. 2015. “Using diffusion of innovation theory to understand the factors impacting patient acceptance and use of consumer e-health innovations: a case study in a primary care clinic.” BMC Health Services Research. https://doi.org/10.1186/s12913-015-0726-2.
@article{zhang-2015-using-diffusion-innovation-theory-understand,
title = {Using diffusion of innovation theory to understand the factors impacting patient acceptance and use of consumer e-health innovations: a case study in a primary care clinic},
author = {Xiaojun Zhang and Ping Yu and Jun Yan and Ir Ton A M Spil},
journal = {BMC Health Services Research},
year = {2015},
doi = {10.1186/s12913-015-0726-2},
url = {https://doi.org/10.1186/s12913-015-0726-2}
}
TY - JOUR TI - Using diffusion of innovation theory to understand the factors impacting patient acceptance and use of consumer e-health innovations: a case study in a primary care clinic AU - Xiaojun Zhang AU - Ping Yu AU - Jun Yan AU - Ir Ton A M Spil JO - BMC Health Services Research PY - 2015 DO - 10.1186/s12913-015-0726-2 UR - https://doi.org/10.1186/s12913-015-0726-2 ER -
Details
- DOI
- 10.1186/s12913-015-0726-2
- Countries
- Australia
- Regions
- Oceania
- Categories
- rural-healthcare, broadband-and-digital, general-innovation
- Added
- 2026-04-28