How does smart technology, artificial intelligence, automation, robotics, and algorithms (STAARA) awareness affect hotel employees’ career perceptions? A disruptive innovation theory perspective
Summary. Hotel employees who perceive smart technology and AI negatively report higher job insecurity and desire to leave. Career progression opportunities reduce this effect. The study shows that employees with strong advancement prospects feel less threatened by automation, regardless of their views on the technology. Career development emerges as a practical strategy to help workers adapt to technological disruption in hospitality.
Cite this article
Zhang, X., & Jin, H.. (2023). How does smart technology, artificial intelligence, automation, robotics, and algorithms (STAARA) awareness affect hotel employees’ career perceptions? A disruptive innovation theory perspective. Journal of Hospitality Marketing & Management. https://doi.org/10.1080/19368623.2023.2166186
Zhang, Xingtai, and Hongyan Jin. “How does smart technology, artificial intelligence, automation, robotics, and algorithms (STAARA) awareness affect hotel employees’ career perceptions? A disruptive innovation theory perspective.” Journal of Hospitality Marketing & Management, 2023. https://doi.org/10.1080/19368623.2023.2166186.
Zhang, Xingtai, and Hongyan Jin. 2023. “How does smart technology, artificial intelligence, automation, robotics, and algorithms (STAARA) awareness affect hotel employees’ career perceptions? A disruptive innovation theory perspective.” Journal of Hospitality Marketing & Management. https://doi.org/10.1080/19368623.2023.2166186.
@article{zhang-2023-how-does-smart-technology-artificial,
title = {How does smart technology, artificial intelligence, automation, robotics, and algorithms (STAARA) awareness affect hotel employees’ career perceptions? A disruptive innovation theory perspective},
author = {Xingtai Zhang and Hongyan Jin},
journal = {Journal of Hospitality Marketing & Management},
year = {2023},
doi = {10.1080/19368623.2023.2166186},
url = {https://doi.org/10.1080/19368623.2023.2166186}
}
TY - JOUR TI - How does smart technology, artificial intelligence, automation, robotics, and algorithms (STAARA) awareness affect hotel employees’ career perceptions? A disruptive innovation theory perspective AU - Xingtai Zhang AU - Hongyan Jin JO - Journal of Hospitality Marketing & Management PY - 2023 DO - 10.1080/19368623.2023.2166186 UR - https://doi.org/10.1080/19368623.2023.2166186 ER -
Details
- DOI
- 10.1080/19368623.2023.2166186
- Countries
- China
- Regions
- Asia
- Categories
- innovation-theory, entrepreneurship, general-innovation
- Added
- 2026-04-28